Q: Can I pack some of my belongings in the car before it is picked up?

      A: No, Federal law prohibits us from transporting personal items inside a car while it is on the car carrier. Children's car seats are allowed and must be strapped in. Some clothing is allowed in the trunk of the car. Any other items (such as plants, electronics, medications) are strictly prohibited and an additional fee will be assessed if they are in the vehicle.

Q: Is there insurance on my vehicle while it is on the truck?

   A: Yes, Cargo Insurance is provided to cover each vehicle while in transit for accident or transport damage.

Q: If there is damage to my vehicle, how do I process a claim?

   A: Any balance must be paid before a claim can be processed. All damage must be noted in writing on the Bill of Lading and signed by both the receiving party and the driver. There must be two (2) or three (3) written estimates (at the owner's expense) and submitted to the carrier within fifteen (15) days of delivery with a statement of specific damages. Any repairs made before the carrier has the opportunity to review the estimates will nullify any claim consideration. All claims, subrogation, litigation of any legal action must have right of venue in the state and county municipal court in which the carrier is based.

Q: How much gas should be in the car?

   A: The gas tank should be less than 1/4 full, less is better.

Additonal Information for transport of vehicles:

·         Any additions to factory roof racks must be removed. (i.e: ski rack, bike rack, etc.)

·         Alarm systems must be turned off or operating instructions provided.

·         If the vehicle has a trailer hitch, the extension (ball hitch) must be removed.

·         Any keys or special tools for outside mounted spare must be provided in case we need to remove it.

·         If the vehicle requires a separate key to open the trunk or glove box, the key must be provided to the driver for shipment. No valet keys can be accepted.